RETURN AND REFUND POLICY

RETURNS AND REFUNDS

Noxus Lab offers a 14-day return policy. You have 14 days after the date of receipt of your package to send us the product.

If you contact us after 14 days or if the product has not reached us within the given time frame, returns cannot be accepted.

To be accepted for a return, the product must be new, unused, in its original condition and packaging, as you received it.

To be eligible for a return, please provide the following information to support:

- An email of your return request, with an explanation of the problem, sent to support@noxus.fr ,
- 2 or 3 photos of the product (or video if necessary),
- The purchase invoice for the returned product.

You will receive a response to your request within 24 to 48 hours.

If your return request has been approved, you will receive by email the steps to follow to complete your return.

Please do not send your product until you have confirmation from support.

After receiving and inspecting the product, you will receive a confirmation of receipt by email.

If the return conditions have been met, you will receive a confirmation email and a replacement or refund of your order in the form of a voucher valid throughout the store or via your payment method after subtracting the restocking fee (15%).

Please note! Return costs / dispute costs and miscellaneous fees will be borne by the customer.

Returns/refunds will not be accepted for the following cases:

- If the package was not delivered because you provided an incorrect or incomplete address,
- If the package was not delivered because you did not receive the package,
- If you have damaged the package,
- If the package is returned to us more than 14 days after the delivery date,
- If a discount or promotional code was used when ordering,
- For any valid reason as judged and decided by the Noxus™ after-sales service members.

PRODUCT EXCHANGE

We only replace items that are initially defective or damaged. If you need to replace yours with the same item, please email us at support@noxus.fr and send your article to: 12 avenue mazarin, Chilly-Mazarin, Essonne, 91380, France.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of the returned item. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we'll send the refund to them, so they'll find out about your return.

SHIPPING

To return your product, you must send it to the following postal address: 12 avenue mazarin, Chilly-Mazarin, Essonne, 91380, France.

You are responsible for the shipping costs associated with returning your item. They are non-refundable. If you receive a refund, the cost of return shipping will be deducted. It may be that Noxus Lab will cover the return costs if this is due to an error on our part (example: product received different from the product ordered).

Depending on where you live, the time it may take for you to receive your exchanged product may vary.

We recommend using a tracking service or insuring your shipment. We do not guarantee that we will receive the returned item.