FREQUENTLY ASKED QUESTIONS
What are the shipping times for your products?
We take 24 to 48 hours to process your order and then 2-3 weeks to deliver it to you.
Do you ship all over the world?
Yes, absolutely. We ship worldwide.
Where do we ship your product from?
Our offices are located in Chilly-Mazarin, France. Our international warehouse is located in China.
Do you provide product tracking/tracking information?
Yes, wait 3 days after your order and ask us via email at noxus.assistance@gmail.com.
I received a damaged item. What can I do?
We are sorry to hear that. Please refer to our Returns and Refunds Policy to request a new item or a refund.
Where are you located?
We are located in Chilly-Mazarin in France.
I still have not received my order. What's taking so long?
We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need assistance in tracking your package or would like to inquire about tracking it, please contact us by email at: noxus.assistance@gmail.com.
Do you have a refund policy?
We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the appeal is made within 14 days of receipt of the order and the product(s) concerned are not on sale. . For more information, please read more about our Returns and Refunds Policy .